Shipping policy
Shipping Policy
Effective Date: 11/25/24
Thank you for visiting and shopping at PoolnStuff. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of your orders.
1. Processing Time
- Orders are processed within 1–5 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- In cases of high order volume or unforeseen delays, processing times may be extended. You will be notified promptly if this occurs.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location, order weight, and shipping method selected.
Delivery times are estimates and do not include processing time.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking details. You can monitor the status of your shipment through the provided tracking link.
4. International Shipping
We ship internationally to most countries. Please note:
- Shipping costs and delivery times vary by location.
- Import duties, taxes, and fees may apply and are the buyer’s responsibility. Contact your local customs office for more information.
5. Lost, Stolen, or Damaged Packages
We are not responsible for packages lost, stolen, or damaged in transit. However, we will do our best to assist in resolving the issue. If your package has not arrived as expected:
- Check your tracking information.
- Contact the shipping carrier.
- Reach out to us at contact@poolnstuff.com with your order details if further assistance is needed.
6. Changes to Shipping Address
Please ensure your shipping address is correct before completing your purchase. If you need to make changes, contact us at contact@poolnstuff.com within 24 hours. After this window, changes may not be possible.
7. Contact Us
For questions about this Shipping Policy or your order, contact us:
- Email: contact@poolnstuff.com
- Phone: (269) 240-8393
Thank you for choosing PoolnStuff. We value your business and look forward to serving you!